Kevin O’Leary (from Shark Tank)
Manager, Platinum Partner Support
*See a complete snap server case study here.
We were in the middle of changing our office domain, and our main file server went down, evidently a physically damaged RAID. Then we discovered that the tape backup had not been functioning properly, so we’d lost about 5 month’s work. One of the things the disc had contained was a huge database for our major client ( The Coca-Cola Company ) , and it was almost time to deliver it to them. If we couldn’t get our data back we would almost certainly go out of business. We called the lab and took the server in for data recovery. They worked on it for over a week, and in the end recovered all the lost data. Needless to say, we have everything double backed-up now. »
«My name is Adrienne Conde and I am a stage 4 metastatic terminal breast cancer patient. I have been scanning, photoshoping, organizing and categorizing my 1000’s of photos to publish a book for my daughter.
Unfortunately, I lost the habit of backing up my work on my external hard drive and as you might guess, my laptop crashed. I took it to my regular IT guy and he informed me there was no saving anything. You reassured me you guys could recover my data and were going to help me.
Words cannot begin to say “Thank You.” Compassion was demonstrated by cutting the price and offering me a payment plan. Even in a company of your size and magnitude, you took my calls and you listened with compassion. My daughter is going to have her book to look at over the years after I’ve passed and each and every one of you will have taken a part in that.»
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