Data recovery became the answer for a customer from Minneapolis, Minnesota, after their 2TB G-Technologies external hard drive (0G10317-1) suddenly stopped working. The hard drive had been connected to their MacBook and was resting on the seat of their chair. While adjusting their position, the hard drive slipped just six inches to the floor and disconnected from the laptop. A warning appeared on the screen: «Disk Not Ejected Properly.»
At first, the customer hoped it was a small issue. They plugged the hard drive back in, and while the power light came on, the device only made faint clicking and bleeping sounds—and it did not mount on the desktop. They tried connecting it to another computer and even checked Disk Utility, but the drive remained invisible. Fear and frustration grew as they realized their important documents, files, and memories could be lost. Needing help, they reached out to WeRecoverData, the leading data recovery company.
The data recovery experts at WeRecoverData quickly recognized the signs of physical damage. Clicking sounds from a hard drive usually mean a damaged read/write head, a common problem when a drive is dropped. Since the drive was still making some noise, there was hope, but quick action was critical to avoid further damage.
The team immediately moved the hard drive into a certified cleanroom, a controlled environment designed for delicate repairs. There, specialists carefully opened the drive, assessed the damage, and replaced the faulty parts. Once the drive was stabilized, advanced data recovery techniques were used to safely extract the lost files.
Despite the physical damage, the team successfully recovered all of the customer’s important data.
The customer was relieved and grateful to have their files back. This story proves that even when an external hard drive suffers physical damage, professional data recovery services from WeRecoverData can still bring valuable data back to life.
